2.1 Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any
of the following:
(i) It does not commence the Course on the Course Commencement Date
(ii) It terminates the Course before the Course Commencement Date
(iii) It does not complete the Course by the Course Completion Date
(iv) It terminates the Course before the Course Completion Date
(v) It has not ensured that the Student meets the course entry or matriculation
requirement as set by the organization stated in Schedule A within any stipulated
timeline set by CPE or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority
(vii) In relation to Singapore citizens, approval has not been received fromMinistry of
The Student should be informed in writing of alternative study arrangements (if any),
and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees
already paid should the Student decide to withdraw, within seven (7) working days of
the above notice.
2.2 Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated
in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s
written notice of withdrawal, refund to the Student an amount based on the table in
Schedule D of the PEI Student Contract..
2.3 Refund During Cooling-Off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days
after the date that the Contract has been signed by both parties and
Notwithstanding Schedule D of the PEI Student Contract, the Student will be
refunded all fees already paid if the Student submits a written notice of withdrawal to
the PEI within the cooling-off period, regardless of whether the Student has started
the course or not.
Third Party Mediation:
In the event that the Student and the PEI are unable to resolve a dispute in
accordance with the grievance procedure referred to in Clause 5.2, the Student and
the PEI may refer the dispute to the
Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb)
through the CPE Student Services Centre for mediation prior to instituting any legal
action. The Student and the PEI hereby agree to such procedures and to pay such fees
as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb)
may prescribe from time to time for the purpose of resolving their dispute.
Response Time for Feedback/Complaints
The PEI shall respond to any feedback or complaint, received in writing, within 30
days of the date of such feedback/complaint.