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Council for Private Education (CPE) | SAIS Singapore

In alignment with the Private Education Act 2009, a Council for Private Education (CPE) has been established in Singapore to regulate the private education sector. All Private Education Institutes (PEIs) are required to comply with the regulations under the new Act in order to operate. Through the CPE, schools are invited to apply for EduTrust certification. EduTrust is a voluntary certification scheme that helps to distinguish higher quality educational institutions in Singapore’s private education industry. Private Education Institutions (PEIs) need to be EduTrust certified before being able to offer placement for international students who require Student Passes from the Immigration and Checkpoints Authority (ICA).

For more details about the EduTrust Certification Scheme or Private Education in Singapore, please visit website of Council for Private Education (CPE): www.cpe.gov.sg

PLEASE NOTE THAT ALL STUDENTS MUST ADHERE TO ALL SINGAPORE LAWS.

Student Contracts

Stamford is required to execute a contract with each and every student prior to being enrolled in the school. As most of our students are under 18 years of age, a parent or the legal guardian is required to execute the contract on behalf of the student. 
 
The Stamford-Student Contract is an important legal agreement between Stamford and parents. Students are not considered fully enrolled at Stamford until a duly-executed contract and Advisory Note (Form 12) is submitted on-line by the parent to the school.
 
You should only sign this contract if you fully understand and are satisfied with all of the terms and conditions detailed therein. If you have any doubts about the contents of the contract, you should seek advice and clarification before signing. Detailed sections within the Stamford-Student Contract include course information and fees, refund policy, fee protection scheme, medical insurance scheme and additional information relating to the governing law and dispute resolution. 

Should you require any additional information, do not hesitate to contact Stamford at +65 6602 7247 or by email at accreditation@sais.edu.sg.

Please view the Advisory Note by downloading the document below:
Form 12 - Advisory Note to Students

Please also review the Stamford-Student Contracts by clicking here.

Fee Protection

In compliance with the new regulations under the Private Education Act 2009, all students' fees must be insured under the Fee Protection Scheme (FPS). All Stamford students are now covered by way of Insurance Protection as stipulated by the Council for Private Education. The Fee Protection Scheme serves to protect the course fees that are paid to Private Education Institutes in Singapore. Fees are only considered protected once they are paid to Stamford. Stamford then activates the insurance policy with the appointed provider. The provider will then issue a certificate to the family indicating the amount covered and the period of coverage. Stamford has appointed LONPAC Insurance Bhd to be the FPS provider for our students.

For more information on the Fee Protection Scheme please visit CPE’s website www.cpe.gov.sg.

Medical Insurance

Stamford American International School Ltd Pte has a medical insurance scheme in place for all students. The student’s parent/guardian is encouraged to seek advice on whether more comprehensive insurance cover is required or desired. This scheme provides a basic annual coverage limit of not less than $20,000 per student in B1 ward in government and restructured hospitals and up to overall maximum limit per policy year, with 24 hours coverage in Singapore and overseas (if the student is involved in the school-related activities) throughout the course duration as required by the Council for Private Education (CPE) under the EduTrust certification scheme. Stamford has appointed Sime Darby Insurance Brokers (Singapore) Pte Ltd. as the medical insurance provider for our students.

Please download the following documents for more information on the Stamford Medical Insurance Scheme:

Refund Policy and Procedure

Non-Refundable Application Fee

The Application Fee is strictly non-refundable and non-transferable except in the following circumstances:

  1. Stamford  is unable to offer a place to a student applicant due to denial of student pass or failure to obtain approval by the relevant Singapore authorities
  2. Stamford is unable to offer a place to a student applicant due to waitlist at Stamford and the student elects not to be placed on the waitlist
  3. Student applicant does not meet the eligibility criteria for enrolment at Stamford
  4. Stamford is unable to offer a place to a student applicant due to sibling priority policy as published by Stamford

The Application Fee will be refunded in full in the event a Student application cannot be accepted at Stamford for the reasons set out in 1) to 4) as determined by Stamford in its sole discretion.

Non-Refundable Facility Fee

The Facility Fee is payable in full at the time of acceptance in order to secure a place. If payment is not received within 7 calendar days of receipt of the school’s invoice, priority will be given to other applicants. The Facility Fee is a one-time administrative fee that is non-refundable. The full amount applies regardless of enrolment date.

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date; 
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date; 
  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or 
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA) 
  7. In relation to Singapore citizens, approval has not been received from Ministry of Education (MOE).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2.2 Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the PEI Student Contract.

2.3 Refund During Cooling-Off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties and

Notwithstanding Schedule D of the PEI Student Contract, the Student will be refunded all fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Third Party Mediation

In the event that the Student and the PEI are unable to resolve a dispute in accordance with the grievance procedure referred to in Clause 5.2, the Student and the PEI may refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action. The Student and the PEI hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.

Response Time for Feedback/Complaint

The PEI shall respond to any feedback or complaint, received in writing, within 21 days of the date of such feedback/complaint.